Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

Yes, the new website is replacing the old one. However, we'll continue to operate the old website alongside the new one for a period of time to ensure a smooth transition.

Yes, historical orders from the old website will be available in the new website, albeit in a limited capacity. While all your past orders will be accessible, if you need to make any adjustments, you'll be redirected to the old website via a provided link. Migrating and managing orders entirely on the new website would be a monumental task, so we've opted for this middle-ground solution.

No, new orders will only be viewable and manageable in the new website.

Don't worry, your orders aren't lost.

First, double-check that you're logged into the correct account, as some customers have multiple accounts where orders might be migrated. If you still can't find your order, please reach out to our Customer Service team, and they'll assist you further.

Yes, you can. However, for our F4F Life products, installment or deposit options won't be available since they're more affordable and ready to ship.

Absolutely! This was one of our main goals with the new website – to make it easier for you to add multiple products to your cart.

Yes, you can. However, please note that only the pre-order will be eligible for payment in installments.

Click here to go to our helpdesk and open a ticket.

While the option isn't currently available within your account, our customer service team can assist with account deletion upon request. Please fill out the open a ticket and indicate that you would like your account deleted.

Deleting your account will also remove your collection and wishlists associated with the account.